The Ogdensburg Public Library affirms its support of equal access for persons with disabilities and the Americans with Disabilities Act (ADA). The library seeks to make its services, facilities, and programs as accessible as possible to the public, including those who are covered by the ADA.
Article 1. People who wish to request accommodation and/or complaints about accessibility at the Ogdensburg Public Library have access to a three step procedure:
1.1 Requests for accommodation and/or complaints about accessibility can be presented in person, by mail, email, or over the phone. These should be addressed to the Executive Director who then makes every attempt to provide accommodation and/or resolve the issue without further recourse to this procedure.
1.2 If resolution is not achieved by 1.1, a complaint can be presented in writing on an Accessibility Concerns Form. Assistance in completing this form is provided as needed. Completed forms are reviewed by the Executive Director; a formal response is made to the library user within ten working days of the date of original submission of the form. The formal response can be a telephone call, followed by a letter confirming the telephone discussion, or directly by letter. The library director will make every attempt to resolve the issue through this means.
1.3 The concerned individual can request that the complaint be presented to the library board. The Executive Director will have the matter placed on the agenda so that the concerned individual can present his or her concern at the next regularly scheduled library board meeting. The decision of the library board is final for the library. If resolution still is not achieved, the concerned individual may wish to pursue other courses of action as described in the American with Disabilities Act and related regulations.
Adopted by the Board of Trustees on: December 3, 2025
ADA Accessibility Concerns & Feedback Form
Ogdensburg Public Library is committed to ensuring that all patrons, regardless of ability, have full access to our services, programs, and facilities. If you need accommodations or would like to report an accessibility barrier, please complete this form.
Section 1: Contact Information
(Required for follow-up on requests)
- Full Name: ____________________________________________
- Phone Number: ____________________________________________
- Email Address: ____________________________________________
- Preferred Method of Contact:
☐ Phone ☐ Email ☐ No Preference
Section 2: Accommodation Request or Accessibility Feedback
- Are you submitting:
☐ A Request for Accommodation
☐ Feedback on an Accessibility Issue
☐ A Complaint about an Accessibility Barrier - Date of Incident/Request (if applicable): ___ / ___ / ______
- Location in Library (if applicable):
(e.g., entrance, restroom, website, event room, etc.):
- Description of the Issue or Accommodation Needed:
(Please be as specific as possible)
Section 3: Resolution or Response Requested
(Optional)
- What resolution or accommodation would you prefer?
Section 4: Additional Comments (Optional)
Confidentiality Notice
All information submitted through this form will be kept confidential and used solely for the purpose of improving accessibility and providing necessary accommodations.
Submission Instructions
You may submit this form:
- In person at the Ogdensburg Public Library front desk
- By email: pkerfien@ncls.org
- Mail to: Ogdensburg Public Library, 312 Washington Street, Ogdensburg, NY 13669
Need Immediate Assistance?
If you need immediate help accessing a service, please call us at 315-393-4325
Adopted by the Board of Trustees on: September 3, 2025